30-Day Money-Back Guarantee: Shop with Confidence
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your product, you can return it within 30 days of receiving your item, and we’ll refund your purchase—no questions asked.

Easy Returns Process
To start your return, simply contact us at ifa@aromaquest.com.   If you’ve used the product, we’ll still honor the return as long as at least 50% of the bottle’s contents remain.   Once your return is accepted, we’ll provide you with a return shipping label and detailed instructions on how to send it back.

Damaged or Incorrect Items
If your item arrives damaged, defective, or if we sent the wrong product, please reach out immediately so we can resolve the issue to your satisfaction.

Exchanges Made Simple
If you’d like a different product, the quickest way is to return your current item, and once it’s processed, simply place a new order. We want you to get exactly what you want.

European Union Customers
If you're in the European Union, you’re entitled to a 14-day cooling-off period, allowing you to cancel or return your order for any reason. As long as your item is in original condition, we’ll gladly accept the return.

Refund Process
Once we’ve received and inspected your return, we’ll notify you of the refund status. If your return is approved, we’ll issue a refund to your original payment method within 5 business days. Please note that the refund process may take a little longer depending on your bank or payment provider.

Our 100% satisfaction guarantee applies exclusively to purchases delivered within the United States and Canada. This guarantee does not extend to international purchases outside these regions.

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